FREQUENTLY ASKED QUESTIONS
While we strive to provide accurate images of our products, there might be slight variations in color, size, or details due to lighting, screen settings, or manufacturing processes. However, we aim to ensure that the product you receive closely matches what you see in the picture. If you have any concerns, feel free to reach out to us!
You can view your sales receipt in the confirmation email you received after completing your purchase. It will contain all the details of your order. Alternatively, you can log into your account on our website and check your order history for the receipt. If you can't find it, feel free to contact our customer support team!
To return an item, please follow these steps:
- Check our return policy: Ensure the item is eligible for return (usually within a certain time frame).
- Contact customer support: Reach out to us via email or phone with your order details, and we'll guide you through the return process.
- Prepare the item: Make sure the item is in its original condition, unused, and with all packaging and tags intact.
- Return shipping: We’ll provide you with the return shipping instructions and any necessary labels if applicable.
Once we receive the returned item, we'll process your refund or exchange as per our policy. Let us know if you need further help!
We do our best to restock items that are out of stock, but it depends on the product and its availability from our suppliers. If you're interested in a specific item, you can sign up for a restock notification (if available) on the product page. That way, you'll be notified as soon as it's back in stock. Feel free to check in with us if you're wondering about a particular item!
You can ship your order to any address you choose! During checkout, you'll be prompted to enter your shipping information, and you can specify the delivery address, whether it's your home, work, or a different location. If you need to update the address after placing an order, contact our customer support team as soon as possible, and we'll do our best to assist you.